Full Time Supplements Buyer / Customer Service Specialist

Specific responsibilities and activities are subject to change as the needs of the position and business evolve.

This position pays $16-$18/hr depending on experience. Full time benefits include 100% medical and dental coverage, generous employee discount on purchases, and gain share opportunities.

We are seeking a candidate who has the following qualities:

  • High Level of knowledge and/or deep interest in natural health and wellness - especially supplements, functional foods/nutrition, and herbal medicine
  • Significant experience with buying in a retail context
  • Strong understanding of ‘retail math’ (margin, wholesale vs. retail, shrink, etc.)
  • Self-motivated
  • Friendly and engaging
  • Effective communicator
  • Enjoys working in teams and collaborating
  • Passionate about retail and customer service
  • Detail oriented and organized
  • Can multi-task and ‘wear many hats’
  • Computer-saavy. Competence with ECRS Catapult/similar inventory management and ordering software is a plus.
  • Community-oriented and passionate about building a better world
  • Can work morning, evening and weekend shifts
  • Can lift boxes up to 30lbs


Customer Service Specialist

  • Perform Excellent Customer Service
    • Ensure that every customer is provided with an excellent experience (friendly, approachable, helpful attitude and demeanor) and that they (to the best of our abilities) find the products they are looking for.
    • Maintain awareness of customers on the floor. Greet and check in with customers to see if they need help.
  • Learn each section of the store floor in order to be able to direct customers to the right area to find what they’re looking for.
    • Direct those customers by walking them to the products they are looking for and/or the appropriate staff person to answer questions when necessary.
    • Listen to customer and actively promote our products to meet the customer’s particular needs.
  • Front and face systematically through each section as directed by the manager-on-duty.
    • Clean shelves with appropriate cleaning products when necessary.
  • Perform closing staff duties as scheduled/needed.
    • Take out trash and recycling
    • Sweep and clean sales floor after close
    • Ensure store and mezzanine are neat before leaving for the night
    • Help front and face shelves for the morning
  • Proactively communicate with Manager-on-Duty (MOD) to ensure daily tasks are completed.
  • Actively work with other staff to complete tasks, promoting a positive and team oriented work environment.
  • Ensure that all sections of the store appear neat, clean and organized.
  • Provide register coverage, handle transactions with accuracy and maintain a clean and organized register area.

Supplements Buyer

  • Maintain accurate inventory for BL supplements lines
    • Perform daily/weekly/monthly inventories on individual lines in coordination with Supplements Lead
    • Check inventory of specific SKUs for buyers as needed
  • Order all supplements lines for CN at BL
    • Work with Supplements Lead and Marketing Team to:
      • Set auto-reorder parameters
      • Check on quantities/inventory
      • Set monthly promotions + occasional product trainings
      • Track sales of Supps lines and set goals for growth
  • Perform customer service specific to supplements
    • Help customers locate particular products, and educate if need be on particular merits of the supplements we carry
    • Keep up-to-date with the latest research on supplements
  • Attend Supplements related trainings as needed
  • Work with Supplements Team to seek out and consider new products for both locations
  • Maintain beautiful appearance of Supplements Section via tasks as described in CSS duties listed above

Other Miscellaneous Activities (as needed)

  • Cleaning shelves, desks, bathrooms, register area, etc
  • Lifting & opening boxes up to 50 lbs.
  • Attending trainings, workshops, tradeshows, staff meetings as needed
  • Following trends through trade journals, news articles and more industry info as provided
  • Responding to emails in a timely fashion; ensuring that all communications are efficient and organized.
  • Taking out recycling and trash throughout the day if needed
  • Providing floor & section coverage
  • Ringing customers at the register, providing register 2/3 coverage