Customer Service Specialist - Porter Square + Boston Landing

 

Both part-time and full-time available! Customer Service Specialist positions start at $15/hr. Full-time benefits include 100% medical and dental coverage and gain share opportunities. Both full-time and part-time benefits include generous employee discount on purchases.

 

We are seeking candidates who have the following qualities:

  • High level of knowledge and/or deep interest in natural health and wellness
  • Professional experiencein a retail context
  • Self-motivated
  • Friendly and engaging
  • Effective communicator
  • Enjoys working in teams and collaborating
  • Passionate about retail and customer service
  • Detail oriented and organized
  • Can multi-task and ‘wear many hats’
  • Computer-saavy.
  • Community-oriented and passionate about building a better world.
  • Can work morning, evening and weekend shifts
  • Can lift boxes up to 30lbs

Overview

This position focuses on front-of-house activities, helping Cambridge Naturals promote a positive, engaging experience for customers and staff. Specific responsibilities and activities are subject to change as the needs of the position and business evolve.

Responsibilities

  • Ensure that every customer is provided with an excellent experience and that they are able find the products they are looking for.
  • Promote and uphold Cambridge Naturals Core Values.
  • Actively work with other staff to complete daily tasks, promoting a positive and team oriented work environment.
  • Perform closing duties as scheduled/needed.

Activities

  • Perform Excellent Customer Service
    • Maintain awareness of customers on the floor. Greet and check in with customers to see if they need help locating products or finding more information about a particular product.
    • Learn each section of the store floor in order to be able to direct customers to the right area to find what they’re looking for.
    • Direct those customers by walking them to the products they are looking for and/or the appropriate staff person to answer questions when necessary.
  • Actively promote our products to meet each customer’s unique needs. Provide DSHEA-compliant and useful information on products, seek out information from fellow team members when necessary.
  • Front and face systematically through each section as directed by the manager-on-duty.
  • Clean shelves with appropriate cleaning products when necessary.
  • Price (when applicable) and put out products from carts to shelves with guidance from Receiving & Inventory Lead.
  • Backstock products onto shelves with a focus on grocery backstocking (cooler, shelves, chocolate bars, etc).
  • Attend trainings, workshops, tradeshows, staff meetings as needed
  • Perform closing staff duties when applicable
    • Take out trash and recycling
    • Sweep and clean sales floor after close
    • Ensure the back room is neat before leaving for the night
    • Help put back products in bin at the register
    • Help front and face shelves for the morning

Other Miscellaneous Activities (as needed)

  • Cleane shelves, BC desk area, bathrooms, register area, etc
  • Organize backstock
  • Lift & open inventory boxes, price and put items on shelf (receiving duties)
  • Attend trainings, workshops, tradeshows, staff meetings as needed
  • Follow trends through trade journals, news articles and more industry info as provided
  • Respond to emails in a timely fashion; ensuring that all communications are efficient and organized.
  • Take out recycling and trash throughout the day if needed
  • Provide floor & section coverage
  • Ring customers at the register, providing register 2/3 coverage

Potential Growth Opportunities

  • Building expertise and responsibilities in one of our four departments (Grocery, Lifestyle, Body Care and Supplements) or functions (Marketing, Receiving, Customer Service)